Refund policy

Nestware – Return & Refund Policy

At Nestware, we’re committed to delivering comfort and quality for your kitchen every day. If something isn’t right with your order, we’ll make it right — simply, fairly, and transparently.

✅ Eligibility for a Refund
You may request a return or refund within 14 days of receiving your order if:

  • You contact us within this timeframe
  • The item is unused and in original packaging
  • The item is damaged, defective, or incorrect

🚫 Non-Refundable Items
We do not accept returns for:

  • Items that have been used, washed, or altered after delivery
  • Items returned without original packaging
  • Custom or made-to-order products
  • Final sale or discounted items
  • Products marked non-returnable at checkout

📝 How to Request a Return
To start a return, contact our support team with:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the product and packaging (if applicable)

🔄 Return & Refund Process

  1. Review & Approval
    Our team will review your request and may ask for additional details if needed.
  2. Return Instructions
    If approved, we’ll provide:
  • Return address
  • Shipping instructions

📦 Return shipping costs are the customer’s responsibility, unless:

  • The item is defective
  • The item arrived damaged
  • The wrong item was delivered
  1. Refund Issuance
    Once your return is received and approved:
  • Refund will be issued to your original payment method
  • Processing time: 5–7 business days (depending on provider)

📌 Important Notes

  • All returns must be pre-approved
  • Items must be returned in original condition
  • Shipping fees are non-refundable (unless item is faulty)
  • Returns showing signs of use or damage may be rejected
  • Excessive or suspicious returns may be declined

💬 Need Help?
We’re here to support you every step of the way.
👉 Visit our Contact Us page with any questions, and our team will ensure your Nestware experience stays smooth and worry-free.